How to compose an email to get the fastest most efficient response from us

• Clearly state in the subject the purpose of the email: product model, e-mail subject (product bug, product suggestion, product quality problem, cooperation consultation, product information consultation), for example: “FoxwareRC current parameter consulta
• If possible provide images or videos outlining the issue/subject. Videos can be sent through dropbox, wetransfer, mega, OneDrive, Google Drive or similar. Remember to include the link in the email.
• For product related issues provide product images, software version, hardware version, detailed problem description as clear as possible information about the products you are using with it.

What should you do if you send an email and do not get response

• Make sure the email sent successfully.
• Please check if any emails from us have been sorted into your spam folder.
• Please resend the second email.
• Contact us vis platforms such as Facebook.